Performance Management

Get Serious about Business Processes

Business processes don’t get enough attention. A process focus can add a lot of value to your business. Here is how! Business processes improve customer satisfaction Customers don’t get happy by accident! You spent a lot of time and effort to give the customer just what they wanted…and then you messed up because you don’t deliver consistently. Your CSAT or Net Promoter Score ended up in the ditch and the customer that cost you a …

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Four insights on Organisational Performance Management

Organisational performance management is about turning strategic initiatives into results. Fortune Magazine reports that nine out of ten organisations fail to implement their strategic plan. They go on to outline some of the reasons why: 60% of organisations don’t link strategy to budgeting 75% of organisations don’t link employee incentives to strategy 86% of business owners and managers spend less than one hour per month discussing strategy 95% of the typical workforce doesn’t understand their …

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