Operational Excellence

Four insights on Organisational Performance Management

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Four insights on Organisational Performance Management Organisational performance management is about turning strategic initiatives into results. Fortune Magazine reports that nine out of ten organisations fail to implement their strategic plan. They go on to outline some of the reasons why: 60% of organisations don’t link strategy to budgeting 75% of organisations don’t link employee […]

Operational Excellence

Get serious about business processes

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Get Serious about Business Processes Business processes don’t get enough attention. A process focus can add a lot of value to your business. Here is how! Business processes improve customer satisfaction Customers don’t get happy by accident! You spent a lot of time and effort to give the customer just what they wanted…and then you […]