Get Serious about Business Processes

Business processes don’t get enough attention. A process focus can add a lot of value to your business. Here is how! Business processes improve customer satisfaction Customers don’t get happy by accident! You spent a lot of time and effort to give the customer just what they wanted…and then you messed up because you don’t deliver consistently. Your CSAT or Net Promoter Score ended up in the ditch and the customer that cost you a […]

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