OPERATIONAL EXCELLENCE
CONSULTING SERVICES

IS YOUR BOARD DEMANDING ‘OPERATIONAL EXCELLENCE’
AND YOU AREN’T EVEN SURE WHAT THAT MEANS?

Wayne has spent more than 30 years at the operating end of businesses. With his associates, he is well-placed to offer operational excellence consulting services that add real value. This is his sweet spot.

Strategy

from that BHAG (Big Hairy Audacious Goal) to weekly implementation steps and everything in-between (Vision, Mission, Culture, business planning, strategic initiatives, change management, implementation methodologies)

Performance Management

OKRs (Objectives and Key Results), KPIs (Key Performance Indicators), Balanced Scorecards, dashboards and information systems, cadence-based operations management

Process Excellence

Defining and mapping business processes, insourcing vs outsourcing, key processes in different parts of the business (supply chain, sales, service, finance, risk management), management systems, document management, operating discipline, Lean Six Sigma

Effective Organisations & People

Value systems, organisational design, right-people-right-job (recruiting and casting), performance and reward systems, staff development. Our Coaching & Mentoring Services are so important that we lifted them out separately.

"Wayne's experience, in such a young organisation, was invaluable and his strong general management and African domain experience allowed us to effectively grow the organisation and scale the business. Wayne was a very effective leader at Off Grid Electric."

Bill Lenihan
President & CFO at Off Grid Electric

"I recruited Wayne into our organisation to take over our complex, loosely structured African operations. He systematically built positive relationships and processes throughout the organisation and across borders, tightening the bolts and cementing our foundation for future growth. Of the many mountains that we put in front of him, he led a company-wide restructure process that was inclusive, effective and human."

Erica Mackey
CEO & Co-Founder at MyVyllage, Co-Founder of Off Grid Electric

Is it important that your business consultant has previous experience in your Industry?

Our Founder and Associates have had exposure to a wide range of industries that might help with relevant know-how to solve your particular problems:

  • Downstream Oil (25+ years) – Oil Refining, Distribution (shipping, oil storage, bunkers), Trading, Sales (retail, commercial, lubricants, LPG, bunker fuels)
  • Agribusiness – Integrated agribusiness including trading, manufacturing
  • Metals & Minerals – Integrated small scale trading, manufacturing
  • Renewables – Paygo Solar (sales, service and logistics)

Is it important that your business consultant has previous experience in your Geography?

Our Founder and Associates have had exposure to a range of businesses, mostly in the developing world in Africa:

  • South and Southern Africa – all the industries mentioned above
  • East / West Africa – downstream fuels sales and distribution, Paygo Solar
  • West Africa – Integrated small scale trading, manufacturing
  • Global – some of the businesses have operations in US, Europe and Asia

OUR FOUNDER HAS SPENT MORE THAN 15 YEARS AT EXECUTIVE LEVEL
BUILDING TEAMS AND THEIR LEADERS TO DELIVER ORGANISATIONAL GOALS.

We can help you operate your business with excellence, improving your bottom line performance.